Frequently Asked Questions
Do I need a referral to see a psychologist?
No, you do not need a referral to see a psychologist. You are able to engage in services privately should you choose to do so. However, if you want to access a Medicare rebate, you will need a referral from your GP through a Mental Health Care Plan.
Is therapy only for people with serious mental health issues?
No, therapy is for anyone who wants to improve their mental wellbeing, whether they’re experiencing a specific mental health issue, going through a difficult life transition, or simply looking to enhance their emotional resilience.
Will I have to talk about my past trauma in therapy?
Therapy is tailored to your needs. While some people may want to explore past trauma, others may prefer to focus on current issues or practical strategies. You are in control of the topics discussed, and your therapist will respect your boundaries.
Will I get an appointment reminder?
Regardless of the type of appointment you book, you will still receive your regular appointment reminder via email. If you need to cancel or reschedule your appointment, we truly appreciate your understanding and ask that you please let us know as soon as possible*, as this helps us offer your time slot to someone else who could benefit from it.
* as per service agreement.
Telehealth? Does it actually work?
We understand that many people might feel a bit nervous about video counselling session, but the wonderful news is that Telehealth has been proven to be just as effective as meeting in person. Your psychologist can use the same therapeutic techniques and approached as they would in a traditional face-to-face session, and the best part is that you can skip the travel and the hassle of fitting an appointment into your busy life.
With our online therapy session, you can easily connect with your psychologist through a video link or phone call, making it simpler than ever to access the support you need from the comfort of your home, no matter where you are in Australia.
How does Telehealth work?
To get started, simply contact the Flourishing Mind Collective to schedule your Telehealth appointment. A few days before your session, you will receive an email with a personalised, secure link that gives you access to a virtual session room, which can be used on any device that has a camera and microphone. Click the link at the time and date of your appointment to start the Telehealth session.
To join a session, you’ll need a smartphone, tablet or computer with a stable internet connection, camera and microphone. Whilst using headphones is optional, it can improve audio quality.
For a comfortable experience, we recommend finding a private space where you can speak openly without interruptions. If home doesn’t feel private enough, sitting in your car can work too! Please make sure you device is charged prior to your appointment.
Is Telehealth suitable for everyone?
At the Flourishing Mind Collective, we want to ensure that everyone receives the best possible care and our Telehealth services are designed to prioritize safety and clinical appropriateness, and may therefore not be suitable to every client*. To uphold the highest standard of care, we adhere to a strict eligibility criteria. Telehealth therapy is not the best option for individuals who require urgent care, are experiencing a mental health crisis, or need a level of support that exceeds what we offer. If you do not meet out Telehealth service criteria, we will provide you with information regarding alternative services available to you, and we strongly encourage you to consult your general practitioner to discuss additional treatment possibilities.
* in-person services will remain available when clinically justified.
Can I claim Medicare rebates for Telehealth appointments?
Yes! You can claim Medicare rebates for your online psychology appointment, making quality care more accessible than ever. To be eligible for rebates, ensure you have a valid Mental Health Care Plan from your GP, which allows you to receive up to 10 session per calendar year with a registered psychologist.